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RETURNS & EXCHANGES

 Returns

If you're not satisfied with your order, and it has not been washed, altered, or damaged; it can be returned for a full refund within 21 days of receipt. If you have any recommendations or comments, we welcome your feedback and encourage you to contact us at help@quakermarine.com

To return an item please follow the directions below:

  1. Go to our Quaker Marine Return Center to begin the return process. Please enter your e-mail address associated with your order and click "Start Your Return". Once you have accessed the Return Center, please select the item(s) you wish to return along with the corresponding reason(s) for the return. A refund estimate will then be provided to you.
  1. Once you have verified the items for return, you will be able to print out your USPS return label. All return orders will be shipped through USPS Priority Mail. Before packing up your return, please ensure all original tags are attached. Please print your return label and affix to your parcel to be dropped off at your nearest USPS location. Please note the cost of the return label will be deducted from your original purchase amount.  
  1. A refund will be issued once your return has been received and accepted back into our inventory. Please allow 1-2 business days to receive confirmation of the acceptance of your return. At that time your refund will be initiated to your account. Please note that all original shipment fees – if any – are non-refundable. We kindly ask that you allow an additional 5-7 business days for your refund to post to your account.

If you would like to ship your return back yourself and not through our generated return label system, please contact us.

Exchanges

Please follow the above directions from our return policy for an exchange.

Once your exchange order is received at our offices we will follow up with an e-mail confirmation. The confirmation will include an invoice for the exchange order shipment fee. All exchange orders will be shipped through USPS Priority Mail. Please allow 1-2 business days for your exchange order to process for shipment.

If there is a price difference in the item(s) for exchange a partial refund to the original form of payment or request for payment will be issued to the customer.

When your exchange order is ready to ship we will e-mail the address provided on the original order with your tracking confirmation. Your order will be sent to the original shipping address on file unless otherwise requested on the customer's behalf. Please allow 24 hours for your tracking confirmation to update.

Terms Of Use

Welcome to www.quakermarine.com (“the Site”). Quaker Marine Supply, LLC (“Quaker Marine Supply”, “Quaker Marine”, “QMS”, “we”, “our”, “us”) provide website features to our online visitors (“you”, “your”) subject to the following terms and conditions (“Terms”). If you visit or shop at the Site, you accept these Terms. Please read them carefully. Please review our Privacy Policywhich also governs your visit to the Site, to understand our practices. Unless otherwise noted, the Site design and all text, graphics, information, designs, logos, content, and other material displayed on or that can be downloaded from the Site are either the property of, or used with permission by Quaker Marine and are protected by U.S. and International copyright, trademark and other laws and may not be used except as permitted in these Terms or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way, reproduce, publicly display, distribute or otherwise use any such materials for any public or commercial purpose. Tombolo reserves the right to refuse service, remove or edit content, or cancel orders at its sole discretion.

Comments and Other Submissions

We welcome your comments and feedback regarding our Site, our products and our services (collectively, “Comments”). Any Comments posted or sent to the Site shall be and will remain the exclusive property of Quaker Marine. Submission of any Comments to the Site shall be deemed an assignment to Quaker Marine of all intellectual property rights, titles and interest in and to such Comments. Such Comments will not be treated as confidential information. Quaker Marine shall have all rights to use, reproduce, publish, distribute and otherwise disclose such Comments for any purpose without restriction without providing any compensation to you.

Errors, Inaccuracies and Omissions

We make every effort to present the most recent, accurate, and reliable information on our products at all times. However, occasionally there may be information on the products that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Any errors are wholly unintentional and we reserve the right to amend errors or to update product information at any time without prior notice. In the event a product is listed at an incorrect price due to photographical error, typographical error or any other error in pricing information, we reserve the right to refuse or cancel any orders placed for any product listed at the incorrect price.

International Access

This Site may be accessed from countries other than the United States. This Site may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.

Disclaimers

Your use of this Site is at your risk. The materials and services provided in connection with this Site are provided "as is" without any warranties of any kind. Neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this Site. The materials and services on or through this Site may be out of date, and neither we nor any of our affiliates make any commitment or assume any duty to update such materials or services. If you are dissatisfied with this Site, your sole remedy is to discontinue using this Site. Any material downloaded or otherwise obtained through the use of this Site is done at your own discretion and risk and you will be solely responsible for any damage that results from the download of any such material. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law.

Limitations Of Liability

We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Site or your downloading of any materials, from this Site.

In no event will we, our respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors, assigns nor any party involved in the creation, production or transmission of this Site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law.

Indemnification

You agree to defend, indemnify and hold Quaker Marine and its respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors and assigns harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of this Site.

Termination

You or we may suspend or terminate your use of this Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Site at any time without notice.